Jungheinrich knows how important it is to you that your data is handled confidentially. We would therefore like to assure you that we comply with all the statutory requirements. Below you will find extensive information about the handling of your data.
This data privacy information applies to data processing conducted by Jungheinrich South Africa, 55 Lake Road, Longmeadow Business Estate North, Edenvale, 1609 ("entity responsible") and for the following website www.jungheinrich.co.za .
The Group data privacy officer at Jungheinrich South Africa can be contacted at the above address, FAO the Group data privacy officer, or via firstname.lastname@example.org
We use "cookies" on our website on the basis of art. 6 para. 1 (f) of the GDPR. Our interest in optimising our website is thereby deemed legitimate within the sense of the above regulation. Cookies are small files automatically created by your browser and stored on your end device (laptop, tablet, smartphone etc.) when you visit our site. Cookies pose no threat to your end device and contain no viruses, trojan horses or other malware. The cookie contains information produced in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity through this. One purpose of using cookies is to make the use of our offering a more pleasant experience for you. We therefore use so-called session cookies to detect that you have already visited individual pages on our website. These are deleted automatically when you leave our site. We also use temporary cookies for user-friendliness purposes; these are stored on your end device for a specific period. If you visit our site again to make use of our services, the fact that you have already visited us will be automatically detected, as well as the entries and settings that you made so that you do not have to enter these again.
However, you can configure your browser so that no cookies are stored on your computer or so that a prompt always appears before a new cookie is created. However, full deactivation of cookies may mean that you cannot make use of all the functions on our website. Cookie storage periods depend on their purpose and are not all the same.
We use the "JH_Medium" cookie to store "channel information" on your visit to our homepage. This means that we use a script that we have developed to record the source of your visit to enable analysis thereof. No personal data is stored. In particular, no IP addresses are stored and no usage behaviour is analysed.
For the needs-oriented design and ongoing optimisation of our web pages, on the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest) we use Google Analytics, a web analytics service provided by Google Inc. ("Google"). In addition the website uses the extension Google Optimize. Anonymous usage profiles are created and cookies are used in connection with this. The information generated by the cookie about your use of this website, such as
is sent to a Google server in the USA and stored there. Google is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data privacy law.
We use Google Analytics only with IP anonymisation activated. This means that the user's IP address is truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there.
The user can apply the corresponding setting in the browser software to block the storage of cookies. However, we should point out that it may not be possible to use all the functions of this website as a result. The user can also prevent the collection of data generated by the cookie regarding use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under this link: http://tools.google.com/dlpage/gaoptout?hl=en
An alternative to the browser plugin, or within browsers on mobile devices, it is possible to set an opt-out cookie that prevents future data collection by Google Analytics within this website.
The targeting measures listed below and used by us are carried out on the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest). With the targeting measures used, we would like to ensure that only advertising oriented towards your actual or assumed interests is shown on your end devices. Not burdening you with adverts that are of no interest to you is within both our and your interests.
This website uses the Google Ads online advertising program and, within its scope, conversion tracking. We also store the gclid parameter in the "jh_medium" cookie in order to evaluate the success of our advert placement. These cookies are set when a user clicks on an ad placed by Google. Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place adverts based on a user's previous visits to this website. These Ads cookies expire after 30 days, and the gclid parameter cookie expires after 90 days, and are not used for personal identification. Google may transfer this information to third parties where this is required by law or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google.
Google uses a DoubleClick cookie on websites in the Google Network and for specific Google services, in order to support Ads customers and publishers with placing and managing advertisements on the web. When you access a website and display or click on an advertisement placed via a website in the Google Network, a DoubleClick cookie may be placed in your browser. The DoubleClick cookie identifier assigned to your browser is the same as that used when visiting websites in which the advertising program DoubleClick is used. If your browser already has a DoubleClick cookie, another DoubleClick cookie is not attached.
Further information about the use of DoubleClick cookies in conjunction with the advertising program from DoubleClick can be found in the DoubleClick Privacy FAQ section: http://www.google.com/doubleclick/
It is possible at any time to object to receive the DoubleClick Cookie and deactivate it by clicking on the following link below: http://www.google.com/ads/preferences/html/opt-out.html
Users who not wish to see these interested-based ads displayed can easily disable the Google Remarketing tracking cookie via the user settings for their Internet browser. You can at any time deactivate the usage of the Google Cookie for this purpose by clicking on the following link below: https://www.google.de/settings/ads/onweb" \l "display_optout" \t "_blank
More information about the Google provisions is available here: http://www.google.de/intl/de/policies/privacy/
Our online offerings also use, on the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest), Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you use a Microsoft Bing ad to access our website. Microsoft Bing and we can then identify that someone has clicked on an ad, has been forwarded to our website and has reached a previously determined landing page (conversion page). We find out only the total number of users that have clicked on a Bing ad and have then been forwarded to the conversion page. No personal information on the user's identity is shared. If you do not wish to take part in the tracking procedure, you can reject the storing of a cookie required for this purpose – e.g. by disabling the automatic storage of cookies in general in your browser settings. Further information on data privacy and on the cookies used for Microsoft Bing can be found on the Microsoft website http://www.microsoft.com/privacystatement/en-gb/core/default.aspx
Within our online offering, on the basis of our legitimate interests pursuant to art. 6 para. 1 (f) of the GDPR for analysis, optimisation and the economic running of our online offering and for the purposes thereof, the "Facebook pixel" of social network Facebook, operating from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") is used. Facebook is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data privacy law.
This pixel enables user behaviour to be tracked once a user has been forwarded to our website by clicking on a Facebook ad. This enables us to determine the efficacy of the Facebook ads for statistical and market-research purposes. The data we receive in this way is anonymous, which means that we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which we are informing you of according to our level of knowledge. Facebook may link this data with your Facebook account and also use it for its own advertising purposes, in accordance with Facebook's data usage policy: https://www.facebook.com/about/privacy/. You are able to prevent Facebook and its partners from placing ads. You can edit the settings for Facebook ads at the following link: https://www.facebook.com/ads/website_custom_audiences/.
On the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest) and with the purpose of making our company more well known, we use social plugins on our website for the following social networks: Facebook, LinkedIn, Xing, Twitter, and Google+. The commercial interest behind this is deemed a legitimate interest within the sense of the GDPR. Responsibility for operation compliant with data privacy must be ensured by the relevant provider.
We also use content and service offerings from third parties within our online offering in order to embed their content and services, e.g. videos or fonts, on the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR) / on the basis of your consent as defined in art. 6 para. 1 (a) of the GDPR.
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR) we use social plugins ("plugins") from social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins may be interactive elements or content (e.g. videos, graphics or text) and can be recognised by one of the Facebook logos (white "f" on blue tile, the term "Like" or a "thumb up" symbol) or by the addition of the phrase "Facebook Social Plugin". The list and appearance of Facebook social plugins can be seen here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data privacy law.
If a user accesses a function of this online offering that contains such a plugin, the user's device will connect directly to the Facebook servers. The content of the plugin is transmitted from Facebook directly to the user's device and embedded by this into the online offering. In doing so, usage profiles for users may be created from the data processed. We have no control of the scope of data that Facebook collects using this plugin and we inform users as such according to our level of knowledge.
Through the embedding of the plugin, Facebook is informed that a user has accessed the corresponding page within the online offering. If the user is logged into Facebook, Facebook can assign the visit to the user's Facebook account. If users interact with the plugins, e.g. click the Like button or add a comment, the corresponding information is transmitted directly from your device to Facebook and stored there. If a user is not a member of Facebook, it is still possible that Facebook will be aware of and store that user's IP address. According to Facebook, only an anonymised IP address is stored in Germany.
For more information regarding the purpose and scope of this data collection and the further processing and use of the data by Facebook as well as the rights in this respect and the settings options for protecting user privacy, please visit Facebook's data privacy notice: https://www.facebook.com/about/privacy/.
If a user is a Facebook member and does not want Facebook to collect data about him via this online offering and link it with his member details stored at Facebook, he must log out of Facebook and delete his cookies before using our online offering. Additional settings and objections to the usage of data for commercial purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. The settings are not platform-dependent, i.e. they apply across all devices, such as desktop computers and mobile devices.
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), our online offering uses functions of the LinkedIn network. The provider thereof is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time one of our pages that contains LinkedIn functions is accessed, a connection is made to LinkedIn servers. LinkedIn is informed that you have visited our Internet pages with your IP address. If you click the LinkedIn "Recommend" button and you are logged into your LinkedIn account, LinkedIn is able to assign your visit to our Internet site to you and your user account. We wish to point out that, as the provider of the site, we receive no information of the content of the transmitted data or its use by LinkedIn. Data privacy declaration: https://www.linkedin.com/legal/privacy-policy, Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), we also use plugins from short-message network Twitter Inc. You can recognise the Twitter plugins ("Tweet" button) by the Twitter logo (a white bird on a blue background) and the addition of "Tweet". If you access a page on our website that contains such a plugin, a direct connection is made between your browser and the Twitter server. As a result, Twitter receives the information that you have visited our website with your IP address. If you click on the Twitter button while you are logged into your Twitter account, you can link the content of our site to your Twitter profile. This enables Twitter to assign the visit to our site to your user account. We wish to point out that, as the provider of the site, we receive no information of the content of the transmitted data or its use by Twitter. For more information on this, click here. If you do not wish Twitter to be able to assign the visit to our site, please log out of your Twitter user account.
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), we use "plugins" of the social network Google Plus, which is provided by Google Inc. The plugins can be recognised, for example, by buttons containing the "+1" symbol on a white or coloured background.
If you activate the plugin (first click), your browser makes a direct connection to the Google servers. The content of the plugin is transmitted from Google directly to your browser and embedded into the page. Through this embedding, Google is informed that your browser has accessed the corresponding page of our website, even if you do not have a Google Plus profile or are not logged into Google Plus. This information (including your IP address) is transmitted by your browser directly to a Google server in the USA and stored there. If you are logged into Google Plus, Google can immediately assign your visit to our website to your Google Plus profile. If you interact with the plugins, e.g. click the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also published on Google Plus and shown there in your contacts.
For more information regarding the purpose and scope of this data collection and the further processing and use of the data by Google as well as your rights in this respect and the settings options for protecting your privacy, please visit Google's data privacy notice accessible here.
If you do not wish Google to assign information gathered via your visit to our website immediately to your profile on Google Plus, you must log out of Google Plus before visiting our website. You can also completely block the loading of the Google plugins with add-ons for your browser, e.g. with the "NoScript" script blocker.
On the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest), we use the reCAPTCHA service provided by Google Inc. (Google). This request is used to determine whether an entry has been made by a person or represents misuse through automated machine processing. The request includes sending to Google the IP address and where necessary other data required by Google for the reCAPTCHA service. For this purpose, your entry is transmitted to Google and undergoes further usage there. By using reCaptcha, you agree that your recognition can be used in the digitalisation of old works. However, by activating the IP anonymisation on this website, your IP address will be truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on the behalf of the operator of this website to evaluate the usage of this service. The IP address transmitted by your browser within the scope of reCaptcha will not be united with any other data held by Google. The diverging data privacy regulations of Google apply to this data.
Additional information on the Google data privacy regulations can be found at: https://www.google.com/intl/de/policies/privacy/.
Our website uses Google Maps to display our location and to provide directions. This is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google). Through certification according to the EU-US Privacy Shield Google guarantees that it will follow the EU's data protection regulations when processing data in the United States.
To enable the display of certain fonts on our website, a connection to the Google server in the USA is established whenever our website is accessed. If you access the Google Maps components integrated into our website, Google will store a cookie on your device via your browser. Your user settings and data are processed to display our location and create a route description. We cannot prevent Google from using servers in the USA.
The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in optimizing the functionality of our website.
By connecting to Google in this way, Google can determine from which website your request has been sent and to which IP address the directions are transmitted. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.
On the basis of our legitimate interest (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), this website uses Google Tag Manager. This service enables the management of website tags via an interface. Google Tag Manager simply implements tags. No cookies are placed, and no personal data is captured. Google Tag Manager triggers other tags that may capture data. Google Tag Manager does not access this data. If deactivated at domain or cookie level, deactivation applies for all tracking tags, insofar as they are implemented using the Google Tag Manager. More information on Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html
The user is able to prevent Google Tag Manager from sending any tags. To do this, the user must click on the following opt-out link to file the Google Tag Manager deactivation cookie in his browser.
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), functions of the YouTube service are embedded into the Jungheinrich South Africa website in order to display and play back videos. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. You can find further information in the YouTube data privacy regulations.
Our website uses Product Guides to advice you during your buying decision process and enable an easy product selection. Provider of the Product Guides is a leading provider of Guided Selling solutions: excentos Software GmbH, Reiterweg 1, 14469 Potsdam, Germany, www.excentos.com.
The Product Guides collect usage data such as the answer options and navigation actions selected by the user. This data is required to provide the interaction with the Product Guide and to calculate the product recommendations. This data is kept only temporarily in the memory of the web server and not saved permanently on the web server.
For purposes of analyzing the Product Guide’s usage data, the usage data is stored permanently in a web analytics system provided by excentos in anonymous form. This data does not contain entire IP addresses, but only anonymous data. Furthermore, the Product Guides and the underlying server infrastructure temporarily tracks the IP address and usage activity of the users to enable the server infrastructure to repel cyber-attacks. This is a required precaution measure in order to be able offering our services. This data is only stored temporarily to be able identify possible cyber-attacks. Afterwards, the IP addresses and the log data will be permanently deleted.
Disagreement against tracking the usage data in a web analytics system
You can prevent the Product Guides from tracking the usage data in the web analytics system provided by excentos. You can check the status of whether your usage data is tracked or not and prevent the Product Guides from tracking the usage data by clicking on the following checkbox. Activating the checkbox will set an opt-out-cookie that avoids tracking the data in future Product Guide sessions with this web browser.
All data personally transmitted by you, including your payment details, is transferred using the generally accepted and secure standard SSL (Secure Socket Layer). SSL is a secure and tested standard that is also used for online banking, for example. Ways of identifying a secure SSL connection include the s following http (i.e.: https://...) in the address bar of your browser and the padlock symbol in the bottom section of your browser.
We employ appropriate technical and organisational security methods to protect the personal data about you that we store against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures undergo continuous improvement in accordance with technological development.
All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via Jungheinrich South Africa (Pty) Ltd’s website ("proprietary material"), are the property of, or are licensed to Jungheinrich South Africa (Pty) Ltd and as such are protected from infringement.
Submitting reviews, comments and/or any other content (other than personal information) to Jungheinrich South Africa (Pty) Ltd for posting on the website automatically grants Jungheinrich South Africa (Pty) Ltd and its affiliates a non-exclusive, royalty free, perpetual irrevocable right and licence to use, reproduce, publish, translate, sublicense, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content.
Subject to this licence, the user retains any and all rights that may exist in such content.
All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this website is granted to the user.
Except with Jungheinrich South Africa (Pty) Ltd’s express written consent, no proprietary material from this website may be copied or retransmitted.
Irrespective of the existence of copyright, the user acknowledges that Jungheinrich South Africa (Pty) Ltd is the proprietor of all material on the website, except where a third party is indicated as the proprietor, whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.
Jungheinrich South Africa (Pty) Ltd authorises the user only to view, copy, temporarily download to a local drive and to print the content of this website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non-commercial purposes.
The use of this website and the information contained on the website is entirely at the user's own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.
The transmission of information via the internet, including without limitation e-mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall Jungheinrich South Africa (Pty) Ltd be liable for any loss, harm, or damage suffered by the user as a result thereof. Jungheinrich South Africa (Pty) Ltd reserves the right to request independent verification of any information transmitted via e-mail and the user consents to such verification, should Jungheinrich South Africa (Pty) Ltd deem it necessary.
To the extent permissible by law, neither Jungheinrich South Africa (Pty) Ltd, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising, whether in an action arising out of contract, statute, delict or otherwise related to the use of, or the inability to access or use the content of the website or any functionality thereof, or the information contained on the website, or of any linked website, even if Jungheinrich South Africa (Pty) Ltd knows or should reasonably have known or is expressly advised thereof.
The liability of Jungheinrich South Africa (Pty) Ltd for faulty execution of the website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the website shall be limited to Jungheinrich South Africa (Pty) Ltd rectifying the malfunction, within a reasonable time and free of charge, provided that Jungheinrich South Africa (Pty) Ltd is notified immediately of the damage or faulty execution of the website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the website without the prior written approval of Jungheinrich South Africa (Pty) Ltd. However, in no event shall Jungheinrich South Africa (Pty) Ltd be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
The user hereby unconditionally and irrevocably indemnifies Jungheinrich South Africa (Pty) Ltd and agrees to hold Jungheinrich South Africa (Pty) Ltd free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by Jungheinrich South Africa (Pty) Ltd or instituted against Jungheinrich South Africa (Pty) Ltd as a direct or indirect result of use of the website, software, programs and support services supplied by, obtained by or modified by the user or any third party without the consent or knowledge of Jungheinrich South Africa (Pty) Ltd, the user’s failure to comply with any of the terms or any other requirements which Jungheinrich South Africa (Pty) Ltd may impose from time to time, the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software, or any unavailability of, or interruption in the service which is beyond the control of Jungheinrich South Africa (Pty) Ltd.
Jungheinrich South Africa (Pty) Ltd makes no warranty or representation as to the availability, accuracy or completeness of the content of the website. The user expressly waives and renounces all rights of whatever nature against Jungheinrich South Africa (Pty) Ltd for any loss suffered by the user, as a result of information supplied by Jungheinrich South Africa (Pty) Ltd being incorrect, incomplete or inaccurate.
The Jungheinrich South Africa (Pty) Ltd website Data Privacy notice concludes with: “By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above”.
The notice is silent on how Jungheinrich South Africa (Pty) Ltd will process personal data pertaining to its customers. It is necessary that the notice be amended for this purpose.
Personal information when used in this Policy means information that can identify users as individuals or is capable of identifying users. By personal information Jungheinrich South Africa (Pty) Ltd does not mean general, statistical, aggregated or anonymised information.
Use of Jungheinrich South Africa (Pty) Ltd’s services signifies users’ consent to Jungheinrich South Africa (Pty) Ltd collecting and using personal information as specified below.
Users may provide personal information to Jungheinrich South Africa (Pty) Ltd when communicating with Jungheinrich South Africa (Pty) Ltd. Jungheinrich South Africa (Pty) Ltd will ask for names, addresses and e-mail addresses and any other relevant information about users.
Jungheinrich South Africa (Pty) Ltd may use personal information to confirm that users’ orders have been received, or to validate users as customers when using Jungheinrich South Africa (Pty) Ltd’s services and calling Jungheinrich South Africa (Pty) Ltd, to prevent and detect criminal activity, fraud and misuse of or damage to Jungheinrich South Africa (Pty) Ltd’s services or networks, or to prosecute those responsible.
The time periods for which Jungheinrich South Africa (Pty) Ltd keeps personal information may vary according to the use of or purpose attached to the information. Unless there is a specific legal requirement requiring Jungheinrich South Africa (Pty) Ltd to keep personal information, Jungheinrich South Africa (Pty) Ltd will not keep personal information for longer than necessary for the purpose for which the information was collected or for which it was processed.
Jungheinrich South Africa (Pty) Ltd allocates cookies during the registration process for Jungheinrich South Africa (Pty) Ltd’s services. These cookies will hold information collected during users’ registration and will allow Jungheinrich South Africa (Pty) Ltd to recognise customers and provide customers with the services they require.
If users require that Jungheinrich South Africa (Pty) Ltd stop processing their information for marketing purposes, please write to Jungheinrich South Africa (Pty) Ltd at email@example.com.