While your intralogistics operation is running, we are there for you with scalable Logistics services and support solutions. Around the world, there are some 5400 experienced Jungheinrich service engineers and over 6300 After Sales staff to take care of your queries and concerns.
Our specially trained Jungheinrich automated systems and warehouse equipment engineers ensure maximum system availability – day after day, around the clock.
To ensure that your Jungheinrich automated systems and warehouse equipment is always up to date with the latest technology and is running smoothly, we put together an individual customer service solution that meets your needs. Our services cover:
Our control, your performance.
Minimise the risk of downtime with regular inspections of your Jungheinrich automated systems and warehouse equipment. Experienced Jungheinrich service engineers use test equipment to examine the functionality of the parts and components of your system. We pay particular attention to safety components such as fire doors. Our inspection includes:
Full commitment for your automated systems and warehouse equipment.
Regular maintenance increases the service life, availability and safety of your Jungheinrich logistics system. Worn or defective equipment and components are detected and replaced at an early stage. This helps prevent expensive downtime and maintain the performance of your system. Our Jungheinrich service engineers work with you to arrange the maintenance scheduling in order to minimise the impact on your ongoing operations. The maintenance includes:
Check-ups, to be on the safe side.
We ensure that your Jungheinrich logistics systems are running perfectly at all times. The Jungheinrich service engineers regularly carry out necessary safety checks, helping you to comply with all legal requirements. Advantages:
Our recipe for smooth operation.
If the system is not working properly, every minute counts to ensure your continued productivity. Our extensive direct sales network means that our mobile and professionally trained Jungheinrich service engineers are never far away. On request or dependent on the size of the automated systems and warehouse equipment requirements, we can station our engineers directly at your site. Using the forklift spare parts, stockpiled at your site, all repair work can be carried out quickly. Our services cover:
The right forklift spare parts always on site.
To avoid long periods of downtime, our logistics services ensure that the right spares and consumable parts for your automated systems and warehouse equipment are stockpiled directly at your site. Our Jungheinrich service engineers perform regular maintenance to ensure that these parts are always fully functional. Our range of services also includes the repair and overhaul of quality spare parts. Common parts that are not kept at your location can be delivered from our spare parts warehouses to anywhere in Europe within 24 hours. You benefit from:
The knowledge and expertise you need
Our support staff are your point of contact for software issues or if you have general enquiries about your Jungheinrich automated systems and warehouse equipment. As a rule, we respond to major support enquiries within minutes, up to a maximum of one hour. This minimises the risk of downtime for you and ensures the maximum efficiency of your system, 365 days a year. We offer support in the following areas:
WMS and control technology
Our logistics services support not only your WMS but also the control technology for your automated warehouse and automated industrial trucks. A support specialist, specially trained on your system, is available to you at agreed times. This specialist can be contacted by mail and telephone and can also perform remote diagnostics via VPN. To keep your software up to date, you will receive regular release updates for the WMS.
Automated guided vehicles
Our automated guided vehicles (AGVs) are based on our proven industrial trucks, which we equip with modular automation in accordance with your requirements. In the event of a fault, our software specialists use remote access to intervene in your Jungheinrich automated systems and warehouse equipment to minimise reduced productivity.
Professional support when you need it.
Our Jungheinrich service engineers support you with practical assistance at any time – over the phone or on site. The first point of contact is always our telephone support staff. With many years of experience they are able to resolve most software-related issues quickly and simply via remote access. In the event of a hardware failure, a service engineer will be contacted to reach you as soon as possible. With individually tailored service and support packages, we guarantee maximum availability of your Jungheinrich automated systems and warehouse equipment. Advantages:
Our full service model provides you with an all-inclusive package. This includes required services carried out over contractually agreed performance intervals and can also include spare parts. Our full service also offers maximum cost transparency and, on request may also include permanent on-site support by our Jungheinrich service engineers. Here, you benefit from particularly fast response and resolution times, as well as engineers who are specially trained on your system.
Under this arrangement, the logistics services you require are carried out at contractually agreed service intervals and at predefined prices.
With Flex services, you can get the services you require on demand without the need for a contract or agreement.
The premium support model can be tailored to your operating times and offers maximum control of your costs. Your issues are resolved remotely by Jungheinrich support experts with project-related training, and are treated as a top priority. In the event of system failure, we guarantee you a maximum response time of one hour after opening a ticket. Our premium support also includes report preparation, automatic release upgrades for your WMS and an Active System Guard for WMS monitoring.
Our basic support can also be tailored to your operating times. With this contract type, your issues are processed by support experts specially trained for your project. Reports, automatic release upgrades for your WMS and an Active System Guard can be added as optional extras. Unlike the premium model, basic support is not billed at a flat rate, which means you do not have full control of overall costs.
Care support allows you to access Jungheinrich software support during our office hours. This solution is not based on a fixed contract, which means that we cannot provide support staff with specific project training. Nevertheless, our software experts are at your side to provide advice and assistance within our opening hours.