Field Service Technician (JHB / CT)
Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 17500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.
In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose:
To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.
- Repair and preventative maintenance of materials handling and ancillary equipment
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment and ensure all service planners are updated regularly
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Carry out repair and service work to ensure that Service Level Agreements with customers are being met
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Ensure that defined inventory management procedures are being adhered to and the maximum inventory tolerance is not exceeded
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive)
Working Hours:
40 hours per week.
Person Specification:
We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
Competencies Required:
- Minimum 5 years’ experience
- Qualification in electrical / mechanical field (Red Seal)
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits, training courses and on-going career support.