National Technical Trainer and Troubleshooter

Jungheinrich AG is ranked in second place in Europe, and belongs to world's top three in the intralogistics businesses. Every day, our products and solutions are used to move millions of goods in logistic centers around the world. We are one of the world's leading suppliers of industrial forklift trucks and also design and install everything from basic storage systems to fully automated high-bay dark warehouse. 

We have direct sales organisations in more than 42 countries and have approximately 20 000 employees around the globe. Moreover partners of Jungheinrich in approximately 80 countries. 

We continually strive for excellence, challenging current practice and driving to be the best in our class. We invest in talent and have a culture of openness, integrity and respect. By joining Jungheinrich, you will be joining a team of people passionate to succeed.

Position Overview:

The Technical Trainer is responsible for designing, developing, and delivering training programs to enhance the technical skills and knowledge of technical employees. They play a critical role in bridging the gab between complex technical concepts and practical application, ensuring that learners acquire the necessary competencies to excel in their roles.

Key Responsibilities:

1. Training Program Development:

• Collaborate with subject matter experts to identify training needs and objectives.
• Design and develop training materials, including instructional guides, presentations, hands-on exercises, and assessments.
• Stay updated with industry trends, emerging technologies, and best practices to ensure training content remains current and relevant.

2. Training Delivery:

• Conduct classroom-style, virtual, or on-the-job training sessions to individuals or groups.
• Adapt training delivery methods to accommodate different learning styles and audience needs.
• Provide clear explanations of complex technical concepts and procedures, ensuring understanding and knowledge retention.

3. Training Evaluation and Improvement:

• Assess training effectiveness through evaluations, quizzes, and feedback mechanisms.
• Analyze training metrics and participant performance to identify areas of improvement.
• updating training materials and curricula based on feedback, emerging technologies, and changing organizational needs.
• Continuously enhance training delivery techniques to increase learner engagement and knowledge transfer.
• EE skills and development training and support.
• Reporting on progress on EE skills and development training.

4. Collaboration and Support:

• Collaborate with cross-functional teams, including instructional designers, subject matter experts, and training coordinators, to ensure seamless training program execution.
• Provide technical support and guidance to learners during and after training sessions.
• Answer learner questions, concerns, and technical difficulties promptly and professionally.
• Foster a positive and inclusive learning environment that encourages participation and knowledge sharing.

5. Documentation and Reporting:

• Maintain accurate records of training activities, including attendance, feedback and assessment scores.
• Prepare training reports and summaries to evaluate program effectiveness and provide recommendations for improvement.
• Contribute to the development and maintenance of training documentation, such as user manuals, job aids, and training catalogues. 

Minimum Qualifications / Requirements:

• Proven experience as technical trainer at least 1 - 3 years.
• Technical N2 certificate
• Technical Matric
• Relevant trade test certification
• ETDP certification
• Electrical and Hydraulic knowledge
• Mechanical and electrical knowledge of industrial equipment
• Computer literacy, basic skills on Microsoft Office, e.g. Word, Excel, Internet and Email
• Proven flexibility and strong work ethic
• Displays a strong ability to work under pressure
• Team player and can work alone, self-starter

Ideal Qualifications / Requirements:

• Technical N6
• Assessor
• Moderator
• SDF registration
• Management diploma
• Jungheinrich product knowledge
• Electrical and hydraulic knowledge
• OEM product training on various equipment
• Jungheinrich Electronic Controller Unit programming training

APPLY HERE